Return and Refund Policy

Wish to return a purchase? 

If there's something wrong with your order.

We strive to provide an excellent customer experience at all times, but we are human and so things could go wrong. If there is a problem with any of the items in your order please contact us immediately. You must report any order discrepancies within 48 hours of receipt. Once we are aware of an issue we will always try our upmost to resolve the problem.

Changed your mind?

Items can be returned for a refund up to 28 days after being delivered.

You must inform us if you wish to cancel or return an item(s) by emailing contactus@hairheroes.co.uk. Please ensure that you include your name, address and order number in the email along with your reason for return. We will then provide you with return instructions.

All items must be pre-authorised and returned to us within 28 calendar days of receiving your delivery. Unfortunately we are unable to offer free returns at this time, so the customer is responsible for all return postage costs. We recommend using an insured service that covers the value of the return as the buyer is responsible for the items until we receive them back.

Once items are received by us and have been verified as being unused and still in resalable condition, refunds are sent via the original payment method.

Further information on our return policy can be found in our Terms and Conditions.